Privacy & Confidentiality Policy
Privacy & Confidentiality
Your trust starts here.
We know that asking for help at work isn’t always easy. That’s why protecting your privacy and earning your trust isn’t simply part of what we do—it’s at the heart of everything we do.
At TrustForce, we understand that contacting us often means talking about some of the most difficult experiences of your working life.
Whether you’re facing redundancy, a grievance, discrimination, workplace conflict or simply looking for guidance on your next career move, the trust you place in us is something we take seriously.
Everything you share with TrustForce is handled with care, respect and discretion.
Our commitment to you
We believe that privacy is more than a legal obligation—it’s the foundation of the relationship we build with every client.
We will:
· Treat your information as confidential.
· Only ask for information that is genuinely needed.
· Never sell or misuse your personal information.
· Keep your information secure.
· Only share your information where you have asked us to, or where we are legally required to do so.
What information we may collect
Depending on the support you require, we may collect:
· Your name
· Contact details
· Employer and job title
· Employment history
· Details about your workplace concerns
· Documents you choose to share with us
· Notes from consultations
Where relevant, this may also include information relating to your health, disability or other sensitive matters connected to your employment.
Why we collect it
We only collect information so that we can:
· Respond to your enquiry.
· Arrange consultations.
· Provide advice and support.
· Communicate with you.
· Maintain accurate records.
· Meet our legal and regulatory obligations.
Our legal basis
TrustForce processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Depending on the circumstances, we process your information because:
· You have asked us to provide a service.
· It is necessary to fulfil our agreement with you.
· We have a legitimate business reason for doing so.
· We have your consent where required.
· We have a legal obligation to do so.
Where sensitive personal information is processed, this will only be where permitted under UK data protection legislation.
Confidentiality
Your information will remain confidential.
We will never contact your employer, disclose your circumstances or share your information with anyone else without your knowledge and permission unless we are legally required to do so.
Examples include:
· Court Orders
· Safeguarding concerns
· Prevention of serious crime
· Other legal obligations
Outside these situations, what you tell us stays between us.
Keeping your information secure
We use appropriate security measures to protect your information, including secure electronic storage, password-protected systems and restricted access to client information.
We regularly review our security practices to help ensure your information remains protected.
How long we keep information
We only keep your information for as long as necessary to provide our services, meet our legal obligations and resolve any outstanding matters.
When it is no longer required, it will be securely deleted or destroyed.
Your rights
You have the right to:
· Access your information.
· Correct inaccurate information.
· Request deletion where appropriate.
· Restrict or object to processing in certain circumstances.
· Withdraw consent where applicable.
If you would like to exercise any of these rights, simply contact us.
3. Cookie Policy
Where it should appear on the website: As a Cookie Policy page linked from the website footer, with a cookie notice/banner shown when visitors first arrive on the site.
Our website uses cookies to help it function properly and to improve your browsing experience.
Cookies are small files stored on your device that help us understand how visitors use our website, remember your preferences and improve the performance of our site.
Some cookies are essential for the website to operate, while others help us understand visitor behaviour through website analytics.
You can accept or decline non-essential cookies when you first visit our website, and you can change your preferences at any time through your browser settings.
TrustForce does not use cookies to collect unnecessary personal information or to sell your data to third parties.
4. Terms of Website Use
Where it should appear on the website: As a Terms of Website Use page linked from the website footer.
By using the TrustForce website, you agree to these terms.
The information provided on this website is intended as general guidance only. Every workplace situation is different and the content on this website should not be regarded as legal advice.
While every effort is made to ensure the information is accurate and up to date, TrustForce cannot guarantee that all information will remain current as legislation and guidance may change.
Nothing on this website creates a client relationship until both parties have agreed the scope of any services to be provided.
All website content, including text, branding and graphics, remains the property of TrustForce unless otherwise stated and may not be reproduced without permission.
These terms are governed by the laws of England and Wales.